The course provides individuals with the skills and knowledge required to work respectfully and effectively with people from diverse cultural, social, and linguistic backgrounds.

It is essential for professionals in fields such as healthcare, community services, education, and customer service, where understanding and supporting diversity is crucial to delivering inclusive and respectful services.

The course focuses on developing cultural competence, crucial for effective communication and safe, non-judgmental care in various settings.

Throughout the course, participants will learn how to recognise and respect individual differences, including culture, ethnicity, religion, gender, age, and disability.

The training covers

• strategies for effective communication with people from diverse backgrounds,
• avoiding bias, and
• promoting inclusive practices within the workplace.

Participants will also explore the impact of cultural awareness on relationships and how to resolve misunderstandings or conflicts that may arise in diverse environments.

This unit is ideal for workers, carers, and professionals who engage with a wide range of clients, colleagues, or community members and want to enhance their cultural competence and interpersonal skills.

Completing this unit helps workers recognise, understand, and respond appropriately to cultural differences in attitudes, beliefs, and behaviours, promoting inclusive and culturally competent practices in their professional interactions.

It also provides students with an opportunity to reflect on their own social and cultural perspectives and biases.

This training helps promote equity, cultural sensitivity, and respect for all individuals, making it an invaluable asset for those working in today’s multicultural settings.

Assessment Requirements

Practical assessment

• Students are required to upload three (3) videos of themselves participating in simulated scenarios to complete the practical assessment component

To complete the practical assessment, you will require the resources and equipment to  complete the practical tasks following clear instructions and assessment guidelines. Typically you would video yourself using your smart phone (or be recorded by a second person) undertaking the three (3) simulated scenario practical assessment tasks and upload the three (3) videos. Videos must be of good quality and clearly demonstrate the tasks being undertaken. A qualified assessor will view the video recordings against the benchmark criteria and mark the uploaded practical assessment videos. All assessment criteria must be met to achieve competency.

• Documentation: Complete an Incident Report form

Theory assessment

Assessment consists of multiple choice and short answer questions. You must complete all assessment questions.